Facility Information

Our servers are located in a secure facility in Jacksonville, Florida.


  • Biometric (fingerprint access) scanning technology verifies identity for authorized access into the facility.
  • Proximity card access with PIN, in addition to biometric clearance, is required to enter/exit the facility.
  • Video surveillance cameras are hidden throughout the facility, monitored by a 24×7 Solution Support Center (SSC); tracks and records access throughout the facility.
  • Strategically placed motion/vibration detection devices alert data center personnel of any forced entry.

Uninterruptible power:

The data center is engineered with a redundant, uninterruptible power system and backup generator to deliver seamless power. In the event of a commercial power failure, our isolated UPS system will provide immediate backup power until our diesel generators take over the load and continue operation of the center.

  • Redundant, uninterruptible power system and diesel powered back-up generator
  • Regular testing and maintenance of back-up systems and procedures

Redundant HVAC:

Redundant Temperature and humidity controls to maintain the optimal operating atmosphere. The redundant HVAC system keeps the average temperature in the data center at 70 degrees F (+/- 2), ensuring a consistent operating atmosphere for your servers. Additional sensors detect variations in humidity and keep the average humidity at 50% (+/-3).

Fire Suppression:

Double interlock pre-action dry fire suppression system:

  • Minimum of 3 events must occur before discharge: the smoke detector must be activated, the flame/heat detector must be activated, and critical temperatures must be reached at a particular sprinkler head
  • Fail-safe alarm system to prevent false discharge
  • Hand-held gas fire extinguishers strategically placed throughout the facility


  • Multi-layer, redundant configuration to ensure there is no single point-of-failure
  • Redundant Internet access points
  • Minimum of two fiber rings with dual-entry points and diverse paths
  • Internet / Network Access Options DS-1, DS-3 or OC-X connectivity
  • Native LAN at 10 Mb, 100 Mb, to gigabit Ethernet connectivity
  • ATM
  • Frame relay
  • Redundant core gigabit switch routers fully meshed with dual multi-service distribution layer switches
  • Multiple access layer switches with redundant gigabit uplinks to the distribution layer
  • Burstable Bandwidth up to 1 Gps
  • Comprehensive web-based portal for bandwidth usage and performance reporting

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