You've Landed!

You're here because you followed a link from Paperie Boutique. You're probably wondering what this Pony Express business is all about.

The short version: we've put together special pricing and packages for people who wish to move from GoDaddy. - or any other service. We firmly believe that a hosting provider should provde all the resources that a client should need (including delivering mail to the largest email providers in the world without restriction) at a fair price with no hidden fees or small print. We also firmly believe that clients should receive top notch support in all instances, without exception, and it is our mission to ensure the highest level of performance at all times. If that sort of hosting provider sounds like your kind of provider, click here to get started with your order. It's as easy as that.

We're matching the GoDaddy pricing or beating their pricing on equivalent packages. To make it even more exciting, the first client who places an order will receive three months free, as will two other clients, chosen at random at midnight on Sunday, March 6, 2011. Recipients of the free periods will be notified via email and will have their next billing date pushed forward three months from whatever their next billing date would be.

What's Included? (AKA: The Long Version)

All hosting plans we offer include space for storage, email, mailing lists, autoresponders, mySQL databases, phpMyAdmin and remote mySQL, the Fantastico autoinstaller functionality (to allow the easy installation of applications like Wordpress and others to your account), spam filtering, statistics applications, index and error page control: in short, it's a full-fledged hosting account, with all the tools you need to build or expand your site(s). You also get our 24/7 in-house support, never outsourced, to address any issues or concerns that you may have.

What are the conditions?

The conditions on usage of services here for the all plans, including the ultimate unmetered plan are the same as are defined in our Acceptable Use Policy. The most important of these conditions to keep in mind for unmetered clients are the prohibitions against using the space for the purposes of major software repositories or distributions, excessive CPU/memory resource usage may require a change to a dedicated server or alternative that may incur additional fees (you can verify with your referring party that we are quite flexible and reasonable about this), and the space cannot be resold to third parties (this is why we have reseller plans available - if you are interested in a reseller package, including transfers of existing reseller packages from other locations, please contact us for options). Of course, there is no spamming permitted from this network, ever.

Can you help me transfer my site? My domain? Are there fees for these services?

Of course we can! It's actually one of the hallmarks of our service here that we go above and beyond in order to get clients situated and then about their business with as little fuss as possible. If the current host is using cPanel as the control panel, we can usually do a server to server transfer, depending on the load and responsiveness of the remote server. If that is not possible, or if the site is at a host using a different control panel, we can and will manually transfer your site to our network. There may be manual recreation of certain items required, such as mailboxes, when the transfer is done from a host using different systems than ours. We charge no fees for transferring sites into the network or reconfiguring them if that is required for purposes of paths, usernames in scripts, and so on.

We can also transfer domains into our management queues as well. We currently have partnerships with four different registrars, so that virtually any domain extension can be transferred. The transfer fee varies based on the domain extension, but the most common extension types (.com, .net, .org, and others) carry a $12 transfer fee. Other domain extensions, including country code specific extensions, are invoiced at various rates depending on what the registrar sets. Transfers also extend the registration period by a year beyond the current period. Subsequent renewals are invoiced at the standard rates, which can be viewed on our Domains page. Please note that domains must be unlocked at the current registrar before they can be transferred, and the transfer request must include the authorization code or equivalent, which can be obtained from the current registrar when the lock status is verified to be off.

What forms of payment do you accept?

We currently accept payment by credit card (Visa, Mastercard, Discover), Paypal (either manually processed, or via subscription), and check/money order. Those clients wishing to use Americna Express should select Paypal, as Paypal will process AMEX payments. All invoicing is done in US Dollars only, and payment must be in US Dollars as well.

I'm ready! Sign me up!

Glad to have you! Click here to get started with the process. If you would like us to transfer your site in from another location, please note that in the comments so we can contact you for the information that will be required to initiate the process.

If you have any questions, you can contact us at any time by sending an email to support@hostmatters.com or by opening a ticket through the client system via the Client Area. Submitting a ticket via the web interface does not require a login. Once a profile is created via an order, tickets can be tracked by logging in with the email address on your profile.